Privacy Policy

Welcome to Shakti Shingar Palace. We value your privacy and are committed to protecting your personal information in accordance with applicable laws of India, including the Information Technology Act, 2000 and relevant data protection regulations.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information
Full Name
Mobile Number
Email Address
Billing & Shipping Address
Payment-related information (processed securely through payment gateways)
Non-Personal Information
Browser type
Device information
IP address
Website usage data through cookies and analytics tools
2. How We Use Your Information

Your information may be used for:

Processing and delivering orders
Customer support and communication
Sending order updates and promotional offers
Improving website performance and user experience
Fraud prevention and security purposes
Compliance with legal obligations under Indian law
3. Payment Security

We do not store debit card, credit card, UPI PIN, CVV, or banking details on our servers. Payments are processed through secure and authorized third-party payment gateways compliant with Indian financial regulations.

4. Cookies Policy

Our website may use cookies to:

Improve website functionality
Remember user preferences
Analyze traffic and performance

Users can disable cookies through browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with:

Trusted courier and logistics partners
Payment gateway providers
Government or legal authorities when required under applicable Indian laws
6. Data Protection & Security

We implement reasonable security practices and procedures to protect your information from unauthorized access, misuse, loss, or disclosure, as required under the Information Technology Act, 2000.

However, no online platform can guarantee complete security of data transmitted over the internet.

7. User Rights

As a user, you may:

Request access to your personal information
Request correction or update of inaccurate information
Request deletion of your data, subject to legal obligations
Opt out of marketing communications at any time
8. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices, policies, or content.

9. Children’s Privacy

Our website is not intended for individuals below 18 years of age without parental or guardian supervision.

10. Policy Updates

Shakti Shingar Palace reserves the right to update or modify this Privacy Policy at any time. Updated policies will be posted on this page with immediate effect.

11. Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Jammu & Kashmir, India.

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact:

Shakti Shingar Palace
Bakshi Nagar Shopping Centre, Jammu, India
Phone: 9070689999

 

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Shipping & Delivery Policy

Welcome to Shakti Shingar Palace. This Shipping & Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website in accordance with applicable Indian business practices.

1. Order Processing
All orders are processed after successful payment confirmation and order verification.
Orders are usually processed within 1–3 business days, excluding Sundays and public holidays.
Processing time may vary during festivals, sales, or high-demand periods.
2. Shipping Coverage

We currently deliver products across selected locations in India. Delivery availability may vary depending on the customer’s location and courier service coverage.

3. Delivery Timeline

Estimated delivery timelines:

Jammu & Kashmir: 2–5 business days
Other Indian States: 4–10 business days

Delivery timelines are approximate and may vary due to:

Courier delays
Weather conditions
Public holidays
Natural disasters or unforeseen circumstances
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Shipping charges may vary based on product weight, order value, and delivery location.
5. Order Tracking

Customers may receive order confirmation and shipping updates through SMS, WhatsApp, email, or phone call, depending on the information provided during checkout.

6. Failed Delivery Attempts

If delivery fails due to:

Incorrect address
Unreachable customer
Refusal to accept delivery

the order may be cancelled without refund eligibility, subject to company policy.

7. Damaged Packages

Customers are advised to inspect the package at the time of delivery. If the package appears damaged or tampered with, please contact us immediately with photo or video proof.

8. Non-Delivery Areas

Certain remote or restricted locations may not be serviceable. In such cases, we reserve the right to cancel the order and process a refund if payment has already been received.

9. Limitation of Liability

Shakti Shingar Palace shall not be held responsible for delays caused by third-party courier companies or events beyond our control.

10. Governing Law

This Shipping Policy shall be governed by the laws of India.

11. Contact Us

For shipping and delivery-related queries, contact:

Shakti Shingar Palace
Bakshi Nagar Shopping Centre, Jammu, India
Phone: 9070689999